Apple Reviews

Rating: 1.73 - 45 Reviews
Based on 45 customer reviews from our shopper community, Apple’s overall rating is 1.73 out of 5 stars and 18% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 50% of reviewers consider Apple overall a good value option, based on a rating of 3.0 from 2 votes. Most consumers are generally satisfied with Shipping & Delivery (4.0 / 2 reviews), Return Policy (4.0 / 1 review), Customer Service (3.50 / 2 reviews) and Price & Quality (4.0 / 2 reviews) Apple offers.
Customer Reviews
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Overall Rating

  • 5 Stars

    7
  • 4 Stars

    1
  • 3 Stars

    0
  • 2 Stars

    2
  • 1 Stars

    35
  • Good Value
    Rating: 3.0 - 0 Review
    3.0
  • Price & Quality
    Rating: 4.0 - 0 Review
    4.0
  • Shipping & Delivery
    Rating: 4.0 - 0 Review
    4.0
  • Customer Service
    Rating: 3.50 - 0 Review
    3.50
  • Return Policy
    Rating: 4.0 - 0 Review
    4.0

All Reviews

silvermeercat217
Rating: 5.0 - 0 Review
" Excellent service "
Thanks for your help fixing my iPad Pro, cause I was on the phone on hold from Best Buy for 45 minutes so I called Apple support and they were wonderful helping me through everything
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ticklishgorilla532
Rating: 1.0 - 0 Review
" This is a review for some of their customer service "
This is a review for an issue with their customer service and their ordering options I just experienced. I ordered an iMac, but changed my mind about it and wanted to get a different one just 30 min later. So I tried to login online to cancel my order. An error occurred, so I started chatting with one of their representatives. First I asked if I can switch my order. She asked me so many questions and would not understand what I wanted to do. 20 min later when I finally got her to understand that I wanted to cancel my order, she writes "Oooh..., it's too late now, because they already shipped it". What the heck. In theory fast shipping sounds great. But man Apple, give your customer an hour of a grace period so we can change our order within an hour, if we need to! It was literally marked in process for shipping within 45 min. I paid with an apple store gift card, so now I can't just order a new one. No, I have to wait for my order to get here, then send it back to Apple, then wait for my refund, then place a new order. If the representative would have just cancelled my order within the first 5 min, this wouldn't have happened. I'm so upset at the inefficiency of this... I'm teleworking because of COVID-19 right now and need a better computer for data processing, since I can't work in my office. Now I have to wait probably more than a week. Yes I changed my mind about an order, but common that happens. The representative should have been way more on top of things. I called and they are processing a return and the representative on the phone literally interrupted me to just try to issue a return as quickly as possible, because she understood how frustrating that was. I think Apple should refund me immediately, instead of me having to wait for the return, because this was the fault of their customer service being so slow!

Just if anyone is interested. I wanted to change my order because I realized that you cannot change the RAM in the 21.5" iMac models yourself, but you can in the 27". This is ridiculous by the way. Money over costumer satisfaction for this company seems to be the motto.
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sadostrich430
Rating: 1.0 - 0 Review
" Very long delivery delay for in stock product."
Despite being the manufacturer and supplier of the product I ordered, Apple has somehow managed to delay the order I placed for three to four weeks when every other supplier was able to ship them out the next day (and this was for a product that was in stock on the day I ordered it). What's more, Apple didn't think it important to tell their customer that the item had been delayed this long, nor felt it necessary to apologise in any way.
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brownsnake483
Rating: 1.0 - 0 Review
" For the price you pay for so called… "
For the price you pay for so called superior Apple products you would think their customer service would be amazing.
Unfortunately as i have discovered having to use it lately it is perhaps the worst out there.
My I pad developed a fault well within warranty of course and the wriggling and squirming Apple did to try to get out of fixing my issue was nothing short of astonishing. Eventually due to pure persistence on my part they agreed to fix my product so good of them. Will never purchase a Apple product again, really bad service!
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HildaRobertson
Rating: 4.0 - 0 Review
" Bad service counteracted with amazing service - not all bad "
Spoke to one woman yesterday called Zoe and she wasn't very helpful she kept asking me for information I didn't have and then when I kept telling her I didn't have the information she needed (because it didn't exist) she got very irritated and simply told me she doesn't know what to do and refused to pass me to a supervisor for support - I then had to solve the problem by myself - not impressed. However I spoke to one lady today who did not giver her name who was lovely, She was very chatty and gave amazing personal expereicnes of a product over the phone and helped me to make a decision based on facts she gave me. Very grateful - they're not all bad :)
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bigsnake149
Rating: 1.0 - 0 Review
" Please don’t use Apple wallet! "
Please don’t use Apple wallet!! My account was hacked and started sending out money without my facial recognition, pin, or anything that would state I agree with the transaction! Apple refuses to take accountability or to check if they do have a hack problem. They will not help you if this ever happens. Money started flowing out of my accounts, to accounts of people who weren’t even receiving the money! This is real and serious. I too used it for a while before this occurred and I was completely shocked and upset by what had happened. Now I am out of the money and apple does not care. I understand the false sense of security we place on technology with our money but be wary!!
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tinyleopard967
Rating: 1.0 - 0 Review
" RIp off there is no need for a knew… "
RIp off there is no need for a knew phone jack in any of the phones it’s just so they can keep earning profits as if the greedy mo fo don’t make enough 😂😂😂😂 good luck spending it during lockdown you mug what don’t you understand about money ???? It’s not gunna be in your grave with you
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CoryJensen
Rating: 1.0 - 0 Review
" “I hate it honestly the Apple ID thing... "
“I hate it honestly the Apple ID feature is the only way to download apps I keep on trying but it says that I have to have a phone Number to be honest I’m 11 and when your trying to get top notch gaming that won’t really help out How do I get a phone number make A feature that you can download apps without Apple ID Fix that Apple” My words from last week
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crazydog790
Rating: 1.0 - 0 Review
" I will not buy an apple product again "
I will not buy an apple product again. Sure they have a nice laptop which I bought, but since then after several updates it crashed on me more than once. I have lost so much time to fix it. I used their support once and at the end when they couldn't figure it out they just stopped following up with me.

Had an old 2011 macbook, HD died and it was impossible to get internet recovery to work it just to get the image just to pay big dollars for them to fix it.

ipads get obsolete so fast and now with them settling for how they treated the iphone users restricting its performance to save battery.

I hope to see the rise and fall of apple.
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CaroleBates
Rating: 1.0 - 0 Review
" I experienced some of the worst customer service since AOL! "
I experienced some of the worst customer service since AOL! I tried to cancel my kids subscription for the apple music using the on line instructions from Apple. When that didn't work, I called customer service. After being hold for a whopping 23 minutes, she hung up on me. I called back. On hold for another 32 minutes. All she did was transfer me to someone else who had me on hold for over 25 minutes!!! By this time, I am extremely frustrated!!!! The agent was finally able to cancel my subscription but when I asked that my credit card information be removed, she told me she had to transfer me again! She then got back on the line saying she had the rep on then apologized for getting disconnected with this other service rep. I just hung up after I told her she needed more training!
I am so done with Apple. I just bought a Samsung Galaxy and will be selling off my kids iPads for Samsung products!!!
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Susan.Edwards
Rating: 1.0 - 0 Review
" Catalina version 10.15.4 messed up the system and you need a USB connector not available on the laptop!! "
Lousy - did the upgrade on my laptop only to find neither mouse nor external keyboard worked after doing upgrade - 4 hours with apple on phone only to be told it was the connector (given computer doesn't come with USB ports was repeatedly asked to plug USB mouse into the laptop!!!) - ordered new connectors - was promised link to senior staff in Apple so they would call me back - link did not work and neither did new connectors - after 2 days and 3 connectors finally all three connectors miraculously work yet there is no reason - funny how it all stopped following an upgrade. No reason for it to stop working (coincidence according to Apple that it stopped at the exact point of time of the upgrade) and no reason it started working again - Apple won't admit the upgrade caused a problem but I'm now extremely worried about any future upgrades to the system. That is nearly 2 days of me calling Apple, £50 worse off buying connectors I never actually needed and a failure for links within the email for them to call me back to actually work!! NOT HAPPY

and to cap it all to sort the problem going forward and not need to have a usb connection to the laptop I bought a wireless keyboard - in order to pair with the laptop it appears you need to connect it via USB to the laptop after which you can disconnect - erm that would be the USB connection they don't have on the laptop then - that would mean you need a connector to pair the two devices - that would be the connector they said not to use and which wasn't working for 2 days after their update then - erm bit of a design flaw then isn't there!
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JoanGomez
Rating: 1.0 - 0 Review
" Trash company I order phone and never… "
Trash company I order phone and never receive they charge me for it anyway Samsung better 100 times and their customer service better never order apple products anymore
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ArthurEvans
Rating: 1.0 - 0 Review
" Absolutely disgusted with apple that… "
Absolutely disgusted with apple that I've sent my iPad off to them as I've only had for 1 year- it had a clear technical fault although months prior it did get bent which was nothing to do with the recent fault!!! Now they offered a like for like for 300 quid which tells me it's not fixable- but they wouldn't cover it as it was bent talk about wriggle of out a replacement when it's clearly an apple fault. I'm an NHS worker that needed it fixed for work purposes, can't believe this, truly disgusted in this outcome.
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CarlaLarson
Rating: 5.0 - 0 Review
" Lydia Is The Best @ Apple Support "
I sw Lydia Idk where she is located. She is an AWESOME & OUTSTANDING rep. She is very patient & understanding. If I could give her a rating on a scale from 1 - 10 she would definitely get 175. Lydia is old school customer service. I'm thankful she didn't have a talk time as most customer svc reps do. I am a supervisor in customer service. My situation was my phone was frozen. I went to pay off the bill during this pandemic we are facing right now. Lydia patiently waited until I returned home to help me unlock my phone. While waiting Lydia reached out to diff depts. to make sure I would be able to hook up to a laptop I haven't used in years to unfreeze my phone. All I can say is she is GREAT!!! She fixed the problem. I wish her WONDEREFUL ENDEAVORS in her future. She is having a baby girl in June and already has a 6 year old. Please WORLD hire more ppl like Lydia. This Is what c/s is about. Lydi if u read this know that u will ALWAYS be in the prayers of the Chandra's in NC. God Bless U sweetie. Lydia saved me over $500.00
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TinaRose
Rating: 1.0 - 0 Review
"Horrible customer service "
Horrible customer service! Over the course of two phone calls I wasted 4++ hours being put on hold over and over and over after I asked simple questions. Their terms are contradictory, and even when they've acknowledged that they should have done things differently, they refuse to offer any compensation. During a difficult time for nearly every person in this country there are good reputable companies such as Ford Motor who are willing to work with their customers. Apple?? Nope not a dime back from them even simply for inconvenience. Shame on Apple. If you're reading this use a different company for your phone because Apple wont work with or help you.
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Customer Questions & Answers

What is this ik apple is amazing but this is the iphones
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How about price of iphone 6 32gb?
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I have lost my iphone contacts numbers.its only showing names.so how can i fix it?
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What happened tho iphone 9 and 9x
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My iphone is locked, says it needs a passcode. i don't have a passcode. how did this happen? what do i do now?
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